Information you choose to provide
A service request may include your name, phone, email, service location, preferred timing, project description, vehicle details, symptoms, warning lights, diagnostic codes, and other information you enter. Do not send a VIN, license plate, payment-card number, medical information, or unnecessary personal information.
How request information is used
Request information is used to evaluate travel availability, mobile-service suitability, scope, safety, scheduling, and follow-up. Submissions are sent to the Charlotte Service Hub service dashboard used to manage leads and appointments.
Attribution and analytics
The website can retain campaign parameters and the referring site in session storage so a request can be attributed to its landing source. It also sends non-sensitive interaction events to a browser data layer for configured analytics services.
Meta Pixel is configured to record page visits and a standard Lead event after a service request is successfully accepted by the Charlotte Service Hub dashboard. A matching server-side Lead event may also be sent through Meta's Conversions API. To improve event matching, the server hashes a submitted phone number and, when provided, email address before transmission. It may also send the page URL, browser user agent, IP address, and Meta browser or click identifiers. Request descriptions, service addresses, ZIP codes, vehicle details, and internal CRM notes are not sent to Meta. Browser and server Lead events share an event ID so Meta can treat them as one conversion rather than two. Meta processes this information under its own terms and privacy practices.
Third-party services
Website hosting, Cloudflare delivery, the lead-management dashboard, phone, text, email, and optional analytics providers may process the limited information needed to provide their functions. Their own terms and privacy practices may apply.
Contact and privacy requests
Contact Charlotte Service Hub at (407) 234-5863 with a privacy question or a request concerning information you submitted.